Busy practice so there will be a long waiting time to be seen during your appointment but Dr. Labor is a great doctor and Im sure the other doctors are too since its crazy to get in there. The front desk needs to manager better the appointment time frames because I have been there about 5-6 times in less than a year and always have a long waiting time to be seen.
So...I'm reading all the negative reviews and I'm just floored! My husband was under the care of Dr. Dickens at both the Blue Ridge and Durant offices...had 2 eye surgeries. Our experience? The BEST! We never waited in the waiting room OR the exam rooms for more than a scant 5-10minutes. The staff was polite, professional, and very competent. Dr Dickens spent plenty of time with my husband both prior and following surgery and follow-ups. Me,odd was a gem to work with --very efficient and knowledgeable....she had everything organized for before and after care and visits to follow. Recently (past couple of weeks), I was referred to an ophthalmologist for cataract surgery and I CHOSE Raleigh Ophthalmology AND Dr. Dickens as well. There was no question! My eye dr referred me and sent notes to Raleigh Ophthalmology who contract me within a day or so to schedule my appt. On the day if my appt, I was taken back within 15 mins, the technicians did measurements for Dr. Dickens and then I was taken to the exam room. The technician covered my medical history and when she was done, Dr. Dickens came in. Dr. Dickens spent time doing a few test, who went over the procedures...he spent a reasonable amount of time going over everything. Melody wasn't available to schedule the surgery the day I went in, but I received a call from her the following day and she went over the same procedural information with me as she had done with my husband. I did have to go back in for a extra measurement required for my eye to ensure a correct lens would be used (common for patients who've had lasik). My wait time was less than 5 minutes until I was taken back and the test performed. I was in/out in 15 mins. So...I'm not sure why all the bad reviews wrt wait times or concerns about staff because that has definitely not been our experience at all!
