I rarely read others reviews before posting, but my experience was so different than the low ratings I saw, I couldnt help but double check to see if I chose the correct practice. I came to Raleigh Ophthalmology for my mom. The only minor complaint might be that they are scheduled out quite some time. I often take that as, its a popular, well sought out practice (kind of like a great restaurant you where cant get same week reservations). The building lobby and reception area were clean and easy to find where to go. The front desk staff were professional and very nice. I dont know if the staff has changed or if the other reviewers are just mean but, every single interaction I had was good. There was a Shooting Illustrated magazine in the lobby that I wasnt thrilled about but hey Im there to have the health of my moms eyes checked, move on. The initial screens with the technician went smooth. It seemed the technology and systems all worked well, no awkward waiting. The doctor was direct, told us what was next for treatment and we went on our way. We did schedule a couple follow up appointments for treatment and that did take a few minutes. That said, scheduling is a process! I know because I used to do this type of work. Personally Id rather get it scheduled right than get a call a few weeks from now that I was incorrectly scheduled (which happens at the doctor sometimes). The staffer apologized a few times and that made me sad thinking, I know the public can be impatient and unkind. The staff was awesome and I hope they are valued there.
I had an appointment with Dr Riske from my optometrist referral with the earliest appointment a year away. Three days before this appointment I was told it was cancelled with the earliest appointment in 3 months. I requested and saw another MD inthe Wakefield office. He referred me to Dr Adam, a cataract specialist. This office offered to schedule me in their office as it wasnt as busy as the Blue Ridge office. They said the workup would take a couple of hours. I chose the Raleigh office as I live close to there. The office waiting area was full when I arrived. After a short wait, I was checked in. They informed me they were 20 minutes behind. After 30-40 minutes I went back for testing. After testing I had to wait for the doctor, for 20 min. All along the way, I was treated in an informed and professional manner. I found the staff to be competent and friendly. The doctor was great! She explained my situation and offered options. I appreciate her direct and informative manner which allowed me to make a decision. In general, I found this practice to be very well run. They are well staffed and everyone seemed to know what they were doing. Reading previous comments, I suspect all runs well until there is a hiccup...a late appointment or more complicated patient. My experience with Dr Adam was agood one. I would not hesitate to recommend her
